1. Common Reasons for Deposit Issues
a) Blockchain Network Delays
Cryptocurrency transactions depend on blockchain networks, which can experience congestion. If many users are sending transactions at the same time, your deposit may take longer than usual.
Solution:
Check the blockchain explorer for the status of your transaction using the transaction ID (TxID).
If the transaction is pending, wait for confirmations. The time depends on the network and the fee you paid.
b) Wrong Deposit Address or Network Used
If you send funds to the wrong address or use an unsupported network, your deposit may not arrive.
Solution:
Verify the deposit address before sending funds. Each cryptocurrency has a specific address.
Make sure you select the correct network (e.g., ERC-20 for Ethereum, BEP-20 for Binance Smart Chain).
If you sent funds to the wrong address, they may be lost permanently. Contact EVEDEX support to see if anything can be done.
c) Minimum Deposit Not Met
EVEDEX has minimum deposit requirements for each cryptocurrency. If you send an amount lower than the minimum, it may not be credited to your account.
Solution:
Check the minimum deposit limit on the deposit page before sending funds.
If you deposited less than the required amount, contact support, but recovery is not always possible.
d) Deposit Not Yet Processed by EVEDEX
Even if a transaction is confirmed on the blockchain, EVEDEX still needs to process it before it appears in your balance. This can take time depending on security checks.
Solution:
Wait a bit longer, as processing can take time during peak hours.
If the deposit isn’t credited within the expected time, contact EVEDEX support with your TxID and transaction details.
2. Common Reasons for Withdrawal Issues
a) Insufficient Balance
You need enough funds in your account to cover both the withdrawal amount and the network fee.
Solution:
Make sure your balance is enough to cover both the withdrawal and fees.
If your balance seems incorrect, refresh the page or log out and log back in.
b) Wrong Wallet Address or Network Selection
If you enter an incorrect withdrawal address or select the wrong network, your funds may be lost.
Solution:
Double-check the recipient address before confirming a withdrawal.
Ensure the network you selected matches the recipient’s wallet network.
c) Withdrawal Still Processing
Sometimes, withdrawals take longer due to network congestion or security checks by EVEDEX.
Solution:
Check the withdrawal status on EVEDEX. If it says "Processing," wait for it to complete.
If the transaction is taking too long, check the blockchain explorer using the TxID.
d) Withdrawal Rejected or Canceled
Withdrawals may be canceled due to security concerns, system maintenance, or verification issues.
Solution:
If your withdrawal was canceled, check for emails or notifications from EVEDEX.
If needed, complete any additional verification steps to proceed.
Contact support if you need further clarification.
3. How to Check Your Transaction Status
Check on EVEDEX
Go to the "Transaction History" section in your account.
Find the deposit or withdrawal and check the status.
Check the Blockchain
Copy your Transaction ID (TxID) and search for it on a blockchain explorer (e.g., Etherscan for Ethereum).
If the transaction is confirmed but not credited, wait for EVEDEX to process it.
Contact Support
If the transaction is missing or delayed beyond normal processing times, contact EVEDEX support with:
Your TxID
The amount and currency
A screenshot of the transaction
4. Preventing Future Transaction Issues
To avoid problems with deposits and withdrawals, follow these steps:
Always double-check the address and network before sending funds.
Check the minimum and maximum limits before making a transaction.
Use a blockchain explorer to monitor transactions in real time.
Ensure your account has enough balance to cover withdrawal fees.
Be patient during network congestion as transactions may take longer than usual.