1. Enable Developer Options
Before you can generate a bug report, Developer Options must be turned on:
Go to Settings > About phone
Tap Build number seven times
A message will appear confirming that Developer Options are now enabled
2. Generate a Bug Report
Once Developer Options are enabled:
Go to Settings > System > Developer options
Scroll down and select Take bug report
Choose Full report when prompted
Wait while the system collects data (this can take a few minutes)
Once complete, your device will notify you. Tap the notification to open the sharing options
3. Send the Report to EVEDEX
Attach the generated bug report file and email it to:
Include the following in the email:
A short description of the issue
Your phone model and Android version
Steps to reproduce the issue
Screenshots or screen recordings if available
Example subject line:
Bug Report – Android – App freezes on token switch
You can also contact our support team in real-time without leaving the app. To do this, simply tap the corresponding icon in the top right corner of the screen. Our specialists will help you gather the necessary data or resolve your issue directly in the chat. We are available for you 24/7